Mini Explorers Terms & Conditions

These terms and conditions (“Terms”) are made between  Mini Explorers Kids Amusement Arcade LLC (“Mini Explorers”, “our”, or “we”) and you (also referred to as “User/(s)) and apply to the Mini Explorers website  www.miniexplorers.ae and any mobile application operated by Mini Explorers (collectively, the “Website”). Please read these Terms carefully, as they impact your legal rights.

By accessing the Website, you acknowledge that you have read, understood and agree to be bound by these Terms and Mini Explorers Privacy Policy. If you do not agree to any portion of these Terms, you should not access or otherwise use the Website or attend or participate in any session.

1. ELIGIBILITY

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these Terms, you represent and warrant that you are at least 18 years of age.  If you are under 18 years of age, your use of the Website and your agreement to be bound by these Terms is deemed to have been duly authorised by your legal guardian and you confirm that you have sought and obtained all consents which You are or may be required to obtain for the purposes of using this Website and the Mini Explorers services.

2. USER ACCOUNT       

2.1 Password and Security

In order to access some of our services, you will need to set up an account on the Website. You are the sole authorised user of your account and are responsible for maintaining the secrecy and confidentiality of your username and password.   You are solely liable for all activities that transpire on or within your account and for any act or omission of any user(s) that access your account information that, if undertaken by you, would be deemed a violation of these Terms. You agree to immediately notify Mini Explorers of any unauthorised access or use of your account or password or any other breach of security. Mini Explorers shall not be held liable for any loss and/or damage arising from any failure to comply with this provision of the Terms.

2.2 Accurate information

You agree to provide true, accurate, current and complete information about yourself and your child on any registration form required on the Website and to maintain and promptly update such information. We reserve the right to deactivate or terminate your User Account in the event you breach or mini Explorers has reasonable grounds to believe you have breached this provision of the Terms.

3. AVAILABILITY OF THE WEBSITE AND DISCLAIMERS

Any online facilities, tools, services or information that Mini Explorers makes available through the Website (“Services”) is provided “as is” and on an “as available” basis.

To the maximum extent permitted by law, Mini Explorers provides no warranties (express or otherwise) that the Services will be: i) be free of defects and/or fault; ii) meet your requirements; iii) be uninterrupted, timely, secure or error-free; iv) meet your expectations; or v) be corrected if the  Services contain any errors. Mini Explorers is under no obligation to update information on the Website.

We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, however, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

We accept no liability for any disruption or non-availability of the Website. We reserve the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These Terms shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

4. SESSIONS AND DISCLAIMERS

All sessions are provided on an “as is” and on an “as available” basis. We make no representations or warranties that the sessions are or will be: i) timely; ii) uninterrupted or error-free; iii) meet your expectations; or iv) that defects will be corrected. We do not guarantee that you will be able to participate in sessions at times of your choosing. Mini Explorers entire liability and your exclusive remedy with respect to the sessions will be the refund of the purchase price for any sessions found to be inadequate. Mini Explorers may, at its sole and absolute discretion, cancel or temporarily suspend any of its sessions.

5. INDEMNIFICATION AND RELEASES

By participating in the Mini Explorers sessions and using the Mini Explorers facilities and equipment, you hereby agree to release and discharge from liability arising from negligence, Mini Explorers and its owners, directors, officers, employees, agents, volunteers, participants, and all other persons or entities acting for them (hereinafter collectively referred to as "Releasees"), on behalf of yourself, your children, children, parents, heirs, assigns, personal representative and estate, and also agree as follows:

5.1 All babies and toddlers attending Mini Explorers sessions must at all times remain under the direct supervision of a parent(s) or caregivers and the responsibility for the safety of the baby or toddler rests with the parent(s) or caregivers at all times.

5.2 You acknowledge that participation in the Mini Explorer sessions has certain, inherent, known and unanticipated risks which could result in physical injury, emotional injury, paralysis, permanent disability, death, and/or property damage. You understand such risks simply cannot be eliminated, despite the use of safety equipment and the care taken to avoid injuries.

5.3 If any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.

5.8 These provisions in the Terms supersede all prior discussions and agreements with respect to the Mini Explorer sessions and shall be interpreted according to the laws of the UAE without regard to choice of law provisions.

6. LIMITATION OF LIABILITY

To the extent permitted by law, Mini Explorers will not be liable for indirect, incidental, special or consequential loss or damage of any kind, in contract, tort (including negligence) under any law otherwise arising out of or in any way connected to these Terms, your use of the Website or your participation in any Mini Explorers sessions.

7. PRIVACY

Personal data that you provide regarding yourself will be handled in accordance with our Privacy Policy, which is incorporated into these Terms by this reference. To view the Privacy Policy, please click on the following  www.miniexplorers.ae 

8. WEBSITE LINKS

Either Mini Explorers or any third parties may provide links to other websites and/or resources. Thus, you acknowledge and agree that Mini Explorers is not responsible for the availability of any such external sites or resources, and as such, we do not endorse nor are we responsible or liable for any content, products, advertising or any other materials, on or available from such third party sites or resources. Furthermore, you acknowledge and agree that Mini Explorers shall not be responsible or liable, directly or indirectly, for any such damage or loss which may be a result of, caused or allegedly to be caused or in connection with the use of or the reliance on any such content, goods or services made available on or through any such site or resource.

9. INTELLECTUAL PROPERTY

All content (“Content”) included on the Website, unless uploaded by Users, is the property of Mini Explorers. In these Terms, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. You must not reproduce, modify, copy, distribute or use for commercial purposes any Content without our written permission.

All of our trade marks, logos and straplines used on the Website are owned by us and may not be used without our prior written consent.  Nothing on the Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.

10. TERMINATION OF ACCOUNT OR SERVICE

We may terminate your User account or right to access the Website at any time, without notice, in the event you breach any of these Terms.

11. BOOKINGS, CANCELLATIONS AND REFUNDS

11.1 Bookings

  • Reservations: Bookings can be made by WhatsApp or via our online reservation system.

  • Refunds: All bookings are non-refundable unless explicitly stated under special conditions that may exist for certain packages at time of booking. In exceptional circumstances Mini Explorers will consider refunds on a case-by-case basis.

  • Advance Payment: All sessions must be paid for in advance at the time of booking or at the venue prior to attending a session. Payment can be made by credit card, bank transfer or cash.

  • Attending a session from a waitlist: You may wish to add your name to a session waitlist.  Sessions will be made available on a first come, first served basis and notified via e-mail. If you are added to a session from a waitlist, you must confirm your reservation at least 24 hours prior to the start of the session otherwise the spot will be given to the next waitlisted client.  If you are notified less than 24 hours before the session start Mini Explorers will use reasonable endeavours to contact you by telephone to ensure notification has been seen.

  • Switching sessions: You may switch sessions provided the session being switched to has available space.  

  • Session Packages and Special Promotions:  5 session packages will expire 2 months from date of purchase, Term session packages expire when the Term is completed. Term dates can be viewed on the website.  Carry forward of unused sessions will only be permitted in exceptional circumstances and on a case-by-case basis.

11.2 Cancellations and Refunds

Session reservations may be cancelled with no charges up to 24 hours prior to the start of the session. Cancellations may be made by Whatsapp or via our online reservation system. Sessions booked will not be refunded.  If a reservation is cancelled in accordance with the cancellation policy, your session will be credited to your Mini Explorers account for use towards future reservations.  If a reservation is not cancelled in accordance with the cancellation policy, you will be charged for the session. In exceptional circumstances (such as medical emergencies) sessions cancelled outwith the cancellation policy may be permitted to be carried forwarded if agreed with Mini Explorers on a case-by-case basis.

We reserve the right to cancel your reservation at any time. In the event that we need to cancel your reservation or a session, we will use reasonable endeavours to notify you as soon as possible and your session will be credited to your Mini Explorers account for use towards future reservations.

12. GENERAL

12.1 You may not transfer any of your rights under these Terms to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected. 

12.2 These Terms may be varied by us from time to time. Such revised Terms will apply to the Website from the date of publication. Users should check the Terms regularly to ensure familiarity with the then current version.

12.3 These Terms together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the Terms.

12.4 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

13. GOVERNING LAW

These Terms will be governed by and interpreted according to laws in force in the Emirate of Dubai. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of Dubai Courts.

14. CONTACTING US

If you have any questions about these Terms, your dealings with this site, Mini Explorers or our services, please contact us through the details provided in our website or Instagram. 

These Terms are effective as of March 08, 2023.